Shipping policy
MOVE DIFFERENT.
Thank you for shopping with MOVE DIFFERENT. We appreciate your support and are committed to delivering your order as quickly and efficiently as possible.
Processing Times
All orders are processed within 2–5 business days after your order is placed.
Please note:
- Orders are not processed on weekends or holidays.
- During product launches, sales, or high-volume periods, processing times may be slightly delayed.
Once your order has shipped, you will receive a confirmation email with tracking information.
Domestic Shipping (United States)
Estimated delivery times for U.S. orders:
- Standard Shipping: 5–7 business days
Shipping times may vary depending on your location and carrier delays.
International Shipping
We proudly ship worldwide.
Estimated international delivery times:
- International Shipping: 7–14 business days
Please note:
- Delivery times vary by country.
- Customers are responsible for any customs fees, import duties, or taxes required by their country.
Order Tracking
Once your order ships, you will receive a tracking number via email to monitor your package in real time.
If you do not receive tracking information within a few business days after placing your order, please contact us.
Incorrect Shipping Information
Please ensure your shipping address is entered correctly at checkout.
MOVE DIFFERENT. is not responsible for:
- Delays caused by incorrect addresses
- Lost packages due to incorrect shipping information entered by the customer
If you notice an error in your address, contact us immediately at:
renard@movedifferentmd.com
Lost or Stolen Packages
Once a package has been marked as delivered by the shipping carrier, MOVE DIFFERENT. is not responsible for lost or stolen packages.
If your package is missing, we recommend:
- Checking with neighbors or household members
- Contacting the shipping carrier directly
- Reaching out to us for additional assistance
Shipping Delays
While we aim to deliver all orders on time, delays may occur due to:
- Weather conditions
- Carrier delays
- Customs processing
- High order volume
We appreciate your patience and understanding.
Damaged or Incorrect Orders
If you receive a damaged item or the wrong product, contact us within 7 days of delivery.
Please include:
- Your order number
- Photos of the item
- A description of the issue
Email:
renard@movedifferentmd.com
Contact Us
For any shipping-related questions or concerns, contact us at: